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 SecuGen Limited Warranty  
     
  We at SecuGen take great pride in fingerprint hardware that we design and produce. We strive to provide you with the most reliable product in the industry, with the best combination of product performance, value, quality in material and engineering. As a testimony of our confidence in the quality of our product, we are pleased to provide following limited warranty.  
 

1. SecuGen Corporation warrants that the product are free from defects in material and workmanship.

2. This warranty begins when the product is shipped from SecuGen or its’ authorized resellers to you and will be in effect for the duration of 1 year for HAMSTER PLUS and HAMSTER IV.

3. If the product is found to be defective during the duration of this warranty, SecuGen will, at it’s option either repair or replace the product with same of equivalent type. Authorized replacement will be sent to you only after we have received the defective units from you and have determined that they are not repairable.

4. All warranty action must be pursued through the reseller of the original purchase, if not purchased directly from SecuGen Corporation.

5. Before returning the product you or the reseller must obtain a Return Material Authorization (RMA) by completing an RMA request form. You will be responsible for the cost of shipping the product to SecuGen. SecuGen will bear the cost of shipping the repaired or replacement product to you. SecuGen is not responsible for any product returned that has not been pre-authorized.

6. This warranty does not apply if the product has been damaged by abuse, accident, misuse, misapplication, or attempted unauthorized modification or repairs, aside from normal wear and tear, or has been altered in any form or manner.

7. This warranty is made expressly in place of all other guarantees and warranties. SECUGEN EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY THAT THE PRODUCTS ARE FIT FOR A PARTICULAR PURPOSE. SECUGEN ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OR INABILITY TO USE THE PRODUCT.

 
  If you have any problems or questions concerning this warranty or to request an RMA, please contact your SecuGen Representative or e-mail us at support@secugenindia.com